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OGP Cash Refund

Branch Program

Process cash refunds for OGP receipts. Supports refund cap controls, OTP verification and SMS confirmation.

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How to Use — Step by Step
1
Navigate to OGP Refund from the OGP receipt record
2
Enter the refund amount — must not exceed the maximum refund cap
3
Click "Refund" — OTP sent to customer if OTP verification is enabled
4
Enter OTP received on customer phone — click "Verify"
5
Refund record created, confirmation SMS sent to customer
Important Notes
ⓘ Cash refund must be enabled per branch in Branch Config
ⓘ Max refund cap is either a fixed amount or a % of OGP receipt amount — configured per branch
ⓘ If % cap is set it overrides the fixed cap
ⓘ OTP verification for refund is controlled independently from OGP In
Configuration Settings
Allow Cash Refund Branch Config → OGP Cash Refund
Max Refund Amount Branch Config → OGP Cash Refund
Max Refund % Branch Config → OGP Cash Refund
OTP Verification SMS Programs → OGP Refund OTP
Confirmation SMS SMS Programs → OGP Cash Refund
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